Help with Renewal
If you are the parent/guardian of an individual Scout, an individual Leader, or a Unit needing assistance with renewal, please submit your issue through the form at this link: https://ncacrenewalteam.atlassian.net/servicedesk/customer/portal/1
- You will receive an auto reply.
- A member care representative will respond within 72 business hours.
Help with Scoutbook
If you are having an issue, Scouting America’s Forums may have information on what to do. Check here: https://discussions.scouting.org/
For local Council assistance, email: sbsupport@ncacbsa.org
Certificates of Insurance (COI)
Units may request a Certificate of General Liability Insurance from the Council. This is a document that gives evidence that Boy Scouts of America has insurance to cover the claims for which they may be responsible. A Certificate of Insurance can only be issued for an authorized Scouting America activity. To request a certificate of insurance, complete the request form.
Please allow at least two (2) weeks for processing of certificates to avoid delays and the possibility of not receiving your certificate in time.
